LENS KNOWLEDGE · PROFESSIONAL PRACTICE

Before you order: a dispensing checklist.

A short checklist helps optical professionals prepare a clearer lens enquiry and confirm the right information before ordering.

Understand the wearer

Record the intended use, typical working distances and current spectacle experience. Ask what the wearer wants this pair to help them do.

Confirm prescription and frame information

Check the current prescription and selected frame. Take the measurements required for the chosen lens design, using the manufacturer’s fitting guidance. Personalised designs may need additional wearing-position information.

Confirm the exact product

Distinguish a family name from the selected design. For example, an enquiry about the XD Series should identify whether the discussion concerns XD Infinity or XD Orbit.

Check availability before promising a combination

Confirm material, coating, treatment and fitting requirements together. Ask Hubble for current ordering details and commercial terms for the selected product.

Prepare the handover

Plan fitting checks, cleaning instructions and a follow-up route for the wearer. Keep customer prescription information within your store’s appropriate handling process.